Contact Us - Xtopus

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How Can We Help?

Our team is ready to answer your questions and help you get started

Customer Support

Need help with your account or have questions about our services?

Sales Inquiries

Interested in our enterprise plans or need a custom solution?

Partnership Opportunities

Looking to partner with XTOPUS or integrate with our platform?

Media Inquiries

Press, media, or analyst looking to connect with our team?

Contact Information

Feel free to reach out to us using any of the methods below. We'll get back to you as soon as possible.

Global Headquarters

33 Lynedoch Street

Glasgow, UK G3 6AA

Phone

US: +1 (800) 123-4567

UK: +44 20 7946 0555

China: +86 21 5888 7777

Email

General: info@xtopus.com

Support: support@xtopus.com

Sales: sales@xtopus.com

Business Hours

Monday-Friday: 9:00 AM - 6:00 PM (Local Time)

Saturday-Sunday: Closed

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Global Presence

Our Offices Worldwide

Visit us at one of our locations

Suqian, China

E-commerce Industrial Park, Suqian, JiangSu

Texas, US

Executive Drive Suite 700, Stafford Texas 77477

Glasgow UK

Lynedoch Street Glasgow G3 6AA

Granada, Spain

Avenida del Sur, 8 - Sótano Local 1B 18014

FAQs

Frequently Asked Questions

Find quick answers to commonly asked questions

How quickly can I get started with XTOPUS?

Getting started with XTOPUS is quick and easy. You can sign up for a free trial in minutes and start connecting your first marketplace right away. Most businesses can be fully operational on our platform within 1-2 days, depending on the number of marketplaces and complexity of your inventory.

Which e-commerce platforms do you support?

XTOPUS supports all major global e-commerce platforms including Amazon, eBay, Walmart, TikTok Shop, JD International, Wish, Shein, Rakuten, OnBuy, Temu, and many more. We're constantly adding new integrations based on market demand.

Do you offer personalized onboarding support?

Yes, all paid plans include personalized onboarding support. Our Professional and Enterprise plans include dedicated account managers who will help you set up your account, connect your marketplaces, and optimize your workflows for maximum efficiency.

Can XTOPUS handle my specific business requirements?

XTOPUS is designed to be flexible and adaptable to various business models and requirements. Our Enterprise plan includes custom development options to tailor the platform to your specific needs. Contact our sales team to discuss your unique requirements.

What kind of customer support do you offer?

We offer multi-channel support including email, live chat, and phone support. Our Starter plan includes email support, while Professional and Enterprise plans include priority support with faster response times. Enterprise customers receive 24/7 dedicated support.